A system for remote monitoring and management of the district heating network


The key benefit of implementing the Smart Heat system is an increased level of utility sales data capture and the company’s revenues. Other benefits observed after the system implementation:

  • Increased level of consumption data capture
  • Immediate response to the network’s measurement and system alarms
  • Reduced flow losses
  • Reduced direct and indirect costs of the company
  • Improved image of the company in terms of innovation and technology
  • Improved quality of the customer service through better management and focus on the quality of the product sold
  • View of the end users’ profiles
  • Network inventory: geolocation and passporting
  • The volume of consumption data capture made realistic by eliminating visual readings and readings declared by the end users

Market advantage



As the manufacturer of top-quality specialist electronic equipment for property protection, data reading systems, automatic systems and monitoring of equipment status, we ensure the highest level of quality of measuring and communication devices.

With our large range of products and proprietary technical solutions, we are able to ensure flexibility in tailoring each device to the Customer’s individual needs.

Both our hardware and software are based on innovative technology solutions. In order to ensure the highest quality of our products, we employ competent engineering staff. This clearly gives us the best experience and knowledge unavailable to the competition. The devices manufactured by us operate in the tightness class of up to IP 68 and are based on data transmission in the GSM standard.


The financing system is flexible and depends on the average cost of the measuring device, the value of the Smart Heat system implementation, and the average assembly and training service value. The cost of the communicator may be spread over 10 years, which means that it can even be purchased for PLN 10. By offering a number of financing options, we are willing to adjust to the company’s expectations. The unit cost for the use of the system may run at PLN 2.5 per month per measuring device, ensuring: network monitoring – 240 readings/month, reading every 3 hours, alarm within 90 seconds.

Purchase of a GSM communicator with a 10-year financing period: even 10 zł

Monthly cost of the service: even 2,5 zł


  • 240 readings/month
  • Reading every 3 hours
  • Network monitoring
  • Alarm within 90 seconds


  • No concentrators
  • No terminals (PSION)
  • No additional transmission infrastructure
  • No need to move and enter data
  • No outsourcing


01. What is Smart Grid – the automatic grid module?

The idea behind Smart Grid is full grid automation by direct grid control on the basis of data retrieved via two-way real-time communications. What makes this possible is a real analysis of the grid performance and the actual external conditions. It enables the creation of an active grid model.

02. What requirements must be met in order to be able to implement SM Icom?

There are no technology-related requirements concerning the implementation. The company should ensure cooperation with regard to the implementation of the customer database, equipment databases and other measures.

03. Who may implement the system?

The product is designed for:

  • waterworks, homeowner associations, housing cooperatives – water
  • licensed gas distributors – gas
  • combined heat and power plants, heat-only plants, waterworks and district heating providers – heating
  • DNOs – distribution network operators licensed by the Polish Energy Regulatory Office (URE) – electricity
  • Utility providers responsible for waste management
  • Local government or their companies operating power and lighting networks
  • Private companies operating a large number of points of service or distribution for the purpose of utility management
04. Are you certified for secure data processing?

Our company holds the consents and data security permits required by the Polish Inspector General for the Protection of Personal Data (GIODO). Data is protected by the best-quality protocols known on the Polish and global market.

Our clients:

Partner’s zone

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Please contact us for any questions you might have.
We will be happy to answer them in detail.

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Customer Service

ul. Krucza 16/22, 00-526 Warsaw, Poland
+48 22 873 87 25

Smart Cities Sp. z o.o.

ul. Krucza 16/22, 00-526 Warsaw, Poland
Tax ID (NIP) 781 187 76 63
National Court Register No. (KRS) 0000414294

Opening hours

Mo-Fri: 9:00am to 5:00pm

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Biuro Obsługi Klienta

ul. Krucza 16/22, 00-526 Warszawa
+48 22 873 87 25

Smart Cities Sp. z o.o.

ul. Krucza 16/22, 00-526 Warszawa
NIP 781 187 76 63
KRS 0000414294

Godziny otwarcia

Pn-Pt: 9:00 – 17:00